This Branch forms part of the Chief of Operations. This Branch manages service delivery in support of effective local government. The core functions of this branch are as follows:-

• Promote good governance in municipalities
• Manage and co-ordinate municipal finances.
• Facilitate and co-ordinate municipal planning.
• Manage and co-ordinate municipal infrastructure development.
• Provide operational support to the Senior General Manager.

Programmes:
Programme 2.1:  Municipal Administration and Governance
Programme 2.2:  Municipal Finance
Programme 2.3:  Public Participation
Programme 2.4:  Disaster Management
Programme 2.5:  Municipal Infrastructure Development